1. Return Eligibility
Customers have the right to request a return in accordance with applicable consumer protection laws.
To be eligible for a return, items must be:
- Unused and in their original condition.
- Returned in their original packaging whenever possible.
- Accompanied by proof of purchase.
2. Return Period
If you are a consumer purchasing from the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, unless an exception applies under applicable law.
To exercise this right, please contact us before returning any item.
3. Non-Returnable Items
The following items cannot normally be returned unless they are defective or damaged upon arrival:
- Opened or unsealed media where applicable under local law.
- Personalized or custom-made products.
- Limited edition products that have been altered after delivery.
Nothing in this policy affects your statutory consumer rights.
4. Damaged or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.
Whenever possible, please include:
- Your order number.
- A description of the issue.
- Photographs showing the damage or incorrect item.
5. Refunds
Once the returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued using the original payment method whenever possible.
Please note that processing times may vary depending on your payment provider.
6. Return Shipping Costs
Unless the return is due to our error or a defective product, customers are responsible for the cost of returning the item.
We recommend using a tracked shipping service for valuable items.
7. How to Request a Return
To request a return or report a problem with your order, please contact us at:
Please wait for our instructions before sending any item back.
8. Contact
If you have any questions regarding this Returns & Refund Policy, please contact:
Nekrocinema
Email: info@nekrocinema.com